Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and provide personalised services. We are committed to transparency regarding our data collection practices and respect your privacy rights in accordance with United Kingdom data protection legislation. Last updated: January 19, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or use our gaming platform. These files contain information that allows us to recognise your device on subsequent visits and remember your preferences. Beyond traditional cookies, we also utilise similar tracking technologies including web beacons, pixels, local storage objects, and session identifiers to monitor user activity and optimise platform performance.
When you access our gaming services, your device automatically receives and stores these files. They serve various purposes ranging from essential functionality to marketing analytics. Understanding how these technologies work is fundamental to appreciating the services we deliver. Some technologies are strictly necessary for the platform to function correctly, whilst others enhance user experience through personalisation and optimisation features.
2. Types of Cookies We Use
Our platform implements multiple categories of cookies, each serving distinct operational and strategic purposes. The following table provides comprehensive information about the types of cookies deployed across our gaming environment:
| Cookie Type | Purpose | Duration | Necessity |
|---|---|---|---|
| Essential/Strictly Necessary Cookies | Enable core platform functionality including account authentication, transaction processing, security verification, and fraud prevention mechanisms | Session to 12 months | Required |
| Functionality Cookies | Remember user preferences such as language settings, display customisation, game history, and saved betting patterns | 6 to 24 months | Optional |
| Performance/Analytics Cookies | Collect data about how users interact with our platform including page load times, feature usage, navigation patterns, and technical performance metrics | 2 to 13 months | Optional |
| Marketing/Advertising Cookies | Enable targeted promotional content, track campaign effectiveness, measure conversion rates, and deliver personalised gaming offers | 6 to 24 months | Optional |
| Third-Party Cookies | Deployed by partner services including payment processors, analytics providers, and advertising networks for integrated functionality | Varies by provider | Conditional |
3. Essential Cookies and Platform Requirements
Strictly necessary cookies are fundamental to our gaming platform’s operation and cannot be disabled without impairing core functionality. These cookies authenticate your identity when you log into your account, maintain your session throughout your gaming session, and process financial transactions securely. Our security infrastructure relies on these technologies to detect unusual account activity and prevent unauthorised access to player accounts.
These essential cookies also facilitate responsible gambling tools including deposit limits, self-exclusion features, and loss limits. Without them, our ability to enforce your chosen protection mechanisms would be significantly compromised. Additionally, essential cookies help us comply with United Kingdom Gambling Commission regulations by maintaining proper audit trails and transaction records. We strongly recommend maintaining these cookies enabled to ensure smooth platform operation and account security.
4. Managing Your Cookie Preferences
We respect your right to control how cookies are used on our platform. Upon initial visit, our cookie consent banner presents options to accept all cookies or customise your preferences. You can modify these settings at any time through our privacy control centre accessible from your account dashboard. The following options are available:
- Accept all cookies and tracking technologies
- Accept only essential cookies and decline optional tracking
- Customise individual cookie categories based on personal preference
- Withdraw consent at any future date and receive confirmation of changes
- Request permanent deletion of non-essential cookies from your device
- Export a detailed report of all cookies stored on your device
Your preferences are stored securely and respected across all our domains and applications. If you clear your browser cache or use private browsing mode, your preferences may reset and you will receive the consent banner again upon your next visit. We recommend saving your preferences regularly if you maintain strict cookie settings.
5. Disabling Cookies Through Browser Settings
Most modern web browsers provide built-in functionality to manage cookies independently. Should you prefer to control cookies at the browser level rather than through our platform, detailed instructions for major browsers are provided below:
- Google Chrome: Open Settings, navigate to Privacy and Security, select Cookies and Other Site Data, then configure your preferred cookie handling rules
- Mozilla Firefox: Access Preferences, go to Privacy and Security section, locate Cookies and Site Data settings, and adjust tracking preferences accordingly
- Apple Safari: Open Preferences, select Privacy tab, then configure cookie and tracking data policies according to your requirements
- Microsoft Edge: Navigate to Settings, select Privacy, find Cookies and Other Site Data section, and customise tracking prevention levels
- Opera Browser: Access Settings, go to Advanced section, select Cookies, and configure your preferred cookie management rules
Please note that disabling all cookies may prevent our gaming platform from functioning properly. We strongly advise retaining essential cookies enabled whilst customising optional categories according to your preferences.
6. Third-Party Cookies and External Services
Our gaming platform integrates with external service providers including payment gateways, analytics platforms, advertising networks, and customer support systems. These third-party partners deploy their own cookies to facilitate their services. We have executed Data Processing Agreements with all third-party providers ensuring compliance with UK GDPR requirements.
Notable third-party cookie implementers include payment processors for transaction verification, analytics services for platform performance monitoring, and advertising networks for promotional campaigns. These external entities maintain their own privacy policies governing cookie usage. We recommend reviewing their policies to understand how they collect and utilise data. You can opt out of many third-party tracking services through industry opt-out mechanisms and direct provider communications.
7. Your Rights and Data Protection Compliance
Under the UK General Data Protection Regulation and Privacy and Electronic Communications Regulations, you possess specific rights regarding cookie usage and data processing. You have the right to request detailed information about all cookies and tracking technologies deployed on our platform, access data collected about your device and behaviour, request rectification of inaccurate information, and exercise the right to be forgotten by requesting permanent data deletion.
To exercise these rights or lodge a complaint regarding our cookie practices, contact our Data Protection Officer through the privacy section of our website. We are committed to responding to all requests within thirty calendar days. Should you remain unsatisfied with our response, you may escalate complaints to the Information Commissioner’s Office, the independent UK authority responsible for data protection enforcement.
Our cookie practices undergo regular review to ensure continued compliance with evolving data protection legislation and industry best practices. We reserve the right to update this policy periodically, with notice provided through our website. Continued platform usage following policy updates constitutes acceptance of revised terms. Your ongoing engagement with our gaming services represents your informed consent to our cookie practices as described herein.